Secret Shopping

Will Your Guest Return? It Shouldn’t Be A Secret.

Do you really know if your customers are having the best experience? How does that compare to your competitors?

Not knowing the answer to this question can lead to sleepless nights and it’s no secret … lost sales too.

We secret-shop our customers using a proprietary, 20 step checklist so we can help fix what’s broken before it leads to a poor customer experience, an online reputation issue or even worse … a PR crisis.

  • Is your guest greeted with a smile?
  • Is the location meeting your operational standards?
  • Will that guest return?

Secret shopping is your secret weapon – helping you ensure that revenue and customer satisfaction remain at an all-time high.

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